Frequently Asked Questions
Most frequent questions and answers
How long does it take to ship the item?
All our items are personalized, designed and made by hand and take time to be perfected , We normally ship within 10 business days (15 week days) and 20 business days (28 week days) during peak season (April to May – November to December).
Does gold plated items tarnish?
Yes, Any plated or filled jewelry will tarnish eventually but could be cleaned (re-plated if necessary) by us or any local jewelry store for a small fee.
How do I keep plated jewelry from tarnishing?
1. Avoid getting the jewelry wet with water, soap, perfume, lotion and other chemicals.
2. Avoid getting the jewelry wet with your sweat.
3. Remove the plated jewelry when you sleep at night to reduce contact with bare skin.
4. Store the jewelry in a dry place.
Tip: Keep gold plated jewelry in a plastic bag – When not using your gold plated jewelry, put it in a plastic bag, remove the excess air by squeezing it, and seal it. The lack of oxygen in the bag will help keep the gold plated jewelry bright and shiny. Put only one piece of jewelry per plastic bag to avoid scratching.
2. Avoid getting the jewelry wet with your sweat.
3. Remove the plated jewelry when you sleep at night to reduce contact with bare skin.
4. Store the jewelry in a dry place.
Tip: Keep gold plated jewelry in a plastic bag – When not using your gold plated jewelry, put it in a plastic bag, remove the excess air by squeezing it, and seal it. The lack of oxygen in the bag will help keep the gold plated jewelry bright and shiny. Put only one piece of jewelry per plastic bag to avoid scratching.
Do you sell in any other platform?
Yes, We do sell on other marketing places and we do orders for majority of online sellers. Due to the saturated market we cut some corners and carry a lower line on other marketing places such as ebay to be able to stay competitive. This is our premium line to any other marketplace. Exclusive styles not sold on ebay , Genuine 4 module micron gold plating (heavy plating compared to gold filled) for longer lasting and more durability, Slightly but yet noticeable higher gauges, Faster turnaround, More options and variations, More user friendly buying tools and options to enhance and simplify purchasing personalized items . Easy to choose options for color , style , chain , length , etc. No SALES TAX, your sales taxes are on us.
As always same customer service, free shipping, free shipping upgrade for orders $200 and more.